312 Reaching More Learners with Virtual Instructor-Led Training
2:30 PM - 3:30 PM Tuesday, March 27
Due to cost and time constraints, only a small percentage of John Deere’s dealer technicians had the opportunity to attend offsite instructor-led training. The company needed to reach more technicians with training that would go beyond what asynchronous training could provide in a format that could be taken with just a computer and internet connection. The training needed to be globally accessible, highly engaging, and encourage the development of strong diagnostic skills.
In this case study session, find out how John Deere adapted its diagnostic engine training from face-to-face to a virtual instructor-led format capable of reaching students in their homes and at their places of work. You will hear about the initial goals, the hurdles that had to be overcome, and the processes and technologies that were implemented, and you’ll see examples of the final product. You will learn about what worked well—and what didn’t. You will have the opportunity to ask questions and discuss how the techniques John Deere used might be implemented in your situation.
In this session, you will learn:
- About the business case for moving from face-to-face to virtual instructor-led classes
- About the hurdles John Deere encountered in developing effective online synchronous training and how they were overcome
- What processes and techniques are most effective in developing virtual instructor-led classes
- What technologies John Deere is using in its virtual instructor-led classes
Novice to intermediate designers, developers, and managers.
Technology discussed in this session:
Adobe Connect; various technologies used to set up and operate a video studio (tricaster, handheld and PTZ video cameras, lighting and audio equipment); and internet bandwidth requirements.
Senior Instructional Designer
Stephen Acheson is a senior instructional designer with the John Deere Power Systems Worldwide Training Department. In this position, he works with diverse teams to design and develop training modules for a worldwide audience. Steve has led several cross-divisional teams designing and developing company-wide training on a wide range of subjects, including a recent two-year overhaul of the complete technical engine curriculum. Steve received his BA in education from Warner University and his MA in performance and training from the University of Northern Iowa. He has over 36 years of experience in the field of education and training.
Lisa Wahl is a Project Manager with the John Deere Power Systems Worldwide Training Department. In this position she works closely with the development team to connect content and users with the LMS as well as the development of communication and marketing for JDPS training curriculum. Lisa works with multiple cross-divisional teams to ensure alignment across the enterprise in regard to training content accessibility, user experience and communication. Lisa is currently pursuing her degree in Communication from the University of Norther Iowa.