Sharing What Works

March 22 – 24, 2017 Orlando, FL

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LS901 Cut the Scrap: Making Sure All Your Training Gets Used

8:30 AM - 9:30 AM Friday, March 24

Instructional Design

International North

It’s estimated that 50 to 90 percent of training is “scrap learning”—content that is delivered but never actually applied back on the job. Scrap learning serves no practical purpose and is essentially a waste of everyone’s time. L&D professionals can’t help but be uncomfortable with those figures, but nothing in their traditional training bag of tricks has proven capable of eliminating that waste. It’s time to alter the training paradigm.

In this session, you’ll examine the heart of the scrap learning problem and experience its most effective antidote. Instead of trying to get workers to internalize all of the relevant knowledge before they need it (an impossible task), L&D professionals should instead capture the knowledge and tools the workers need and disperse that guidance into the workplace, where they can quickly assess and apply it directly to the work they are doing. This session will demonstrate how to assemble such mini-performance support to help you significantly “cut the scrap” in the training you deliver.

In this session, you will learn:

  • Why so much of training becomes scrap learning
  • How just-in-time guidance ensures effective application of the training on the job
  • What models you can use for assembling effective mini-performance support to provide guidance at the point of performance
  • How integrating performance support into your training can make the course itself more effective, more efficient, and considerably more engaging

Novice to intermediate designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).

Technology discussed in this session:
The session will demonstrate several web-based models (viewable on all standard devices) that attendees can follow to augment and expand their training into the workplace.

Hal Christensen



Hal Christensen, President at QuickCompetence, has been providing organizations with strategic guidance and solutions to improve employee performance for three decades. An early pioneer of the performance support movement, he has successfully introduced performance support solutions into many organizations in the financial, healthcare, telecommunications, and energy industries. Hal chairs the ATD NY Performance Support SIG and also teaches an online course, Creating Effective Performance Support Solutions.

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