Organizations implement new software all the time, especially with the constantly changing technology landscape. A healthcare organization was tasked with training thousands of non-clinical associates, nurses, and physicians when it implemented a new electronic health record. The burning question was: How do you teach people new software in a way that sticks? How do you provide learners with authentic context to practice what they’ll actually do on the job?

During this session, you’ll learn innovative ways to move beyond the traditional “watch me do it” approach to software training. You’ll explore methods for engaging with SMEs to get the content you need and then turning that content into “sticky” interactions that teach software in the real context of how learners will use it on the job. You’ll walk away with artifacts, templates, and concrete ideas for creating performance-based software simulations and just-in-time performance support. And finally, you’ll be prepared to transfer these takeaways to your own pressing training needs.

In this session, you will learn:

• Concrete tips for building performance-based software simulations
• How to blend “watch it” and “try it” methods into meaningful software training
• How to design job aids that are clear, concise, and helpful
• How to gather end-user and SME input in focus groups and usability testing
• How to create a workflow across multiple instructional designers to ensure a consistent end product

Audience:
Novice to intermediate designers, developers, and managers.

Technology discussed in this session:
Articulate Storyline 2 and Screencast-O-Matic.