Sharing What Works

March 22 – 24, 2017 Orlando, FL

Register Now Includes:

ECO514 Learning at Our Fingertips, Where It Belongs

10:45 AM - 11:45 AM Thursday, March 23

Performance Support


Knowledge retention for traditional training events is often low. Don’t worry about it. Instead, invest where all learning and performance support really happens—the classroom (10 percent), from colleagues (20 percent), and on the job (70 percent). The magic happens when you can develop and maintain all content in one effort and use it everywhere; that includes at your fingertips—when, where, and how you need it. 

In this session, you’ll discuss why this “magic” works and how it can satisfy any workforce, wherever they work and however short their attention span. You’ll uncover how performance support is personal to what people are doing and who they are. At the end of this session, you’ll not only know why learning at your fingertips is so effective, you’ll also walk away with examples and models of how it can work in any organization.

In this session, you will learn:

  • About examples of specific organizational victories and failures
  • About scenarios to satisfy all aspects of workforce enablement—conceptual learning and procedural enablement and compliance
  • About the maturity model for workforce performance support

Novice to intermediate designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).

Malcolm Poulin

Senior Director, Strategy and Market Relations


Malcolm Poulin, the senior director of product strategy for ANCILE Solutions, has been in the corporate learning and performance field for over 34 years. At ANCILE Solutions, Mal’s focus is on achieving business value by enabling learning and performance strategies. While at RWD and SAP Education for the prior 15 years he assessed customer business needs and market trends. The results have been new and different ways to address these needs and support companies in their mission of optimizing employee performance across the enterprise. For the preceding 16 years, Mal held several positions in education services at Digital Equipment Corporation.

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