Webinar presenter shows up late? Someone’s dog won’t stop barking? Meeting room crashes? Audio problems? Virtual classroom issues like these can seem impossible to overcome when they’re happening live. The presenters of this session feel your pain and have been there too—and they’re happy to share what they’ve learned from experiencing these kinds of virtual classroom snags themselves.

Join this session to learn tested ways to mitigate, respond, and recover by planning for the worst. You’ll explore some of the most common virtual event horror stories, crises, and nightmares, and you’ll look at what specifically went wrong, how the issues were solved in the moment, and how the situation could be handled better next time. You’ll hear examples, have a chance to share your own horror stories, and leave this session with a better “plan B” for when your next virtual classroom doesn’t go quite as planned.

In this session, you will learn:

• About common virtual conferencing issues
• Strategies for recognizing and mitigating risk factors for your virtual events
• How to respond to problems, recover from disruptions, and reassess or rework your plan
• How to keep your cool in a crisis

Audience:
Novice to intermediate designers, event producers, trainers, and training managers.

Technology discussed in this session:
Adobe Connect, WebEx, and telephony.

Technology required:
Wi-Fi–enabled laptop with standard Internet browser (e.g., Chrome, Firefox, Safari) and, optionally, the Adobe Connect Meeting Add-in.