Sharing What Works

March 22 – 24, 2017 Orlando, FL

Register Now Includes:

ECO415 Benchmarking Research: Workflow Learning Success Stories!

4:00 PM - 5:00 PM Wednesday, March 22

Management and Strategy


Explore the results of a yearlong benchmarking study done with eight leading learning departments who have been implementing workflow learning for many years. If you’re struggling with the technologies, methodologies, change management, and approaches needed to grow your learning organization into an ecosystem that not only includes workflow learning, but places it front and center in your design, you’ll not want to miss this session.

In this session, you will discover five fundamental competencies you need in order to successfully migrate your organization to include workflow learning in the ecosystem. You will examine best practices and lessons learned that have emerged from this work. You’ll hear from members of the benchmarking team and be able to ask them questions based on their groundbreaking work. 

In this session, you will learn:

  • About the five key competency areas of effective workflow learning
  • About the Five Moments of Learning Need, which are at the center of the design and change
  • New ways to organize your learning team to enable workflow learning
  • About the opportunities and challenges you’ll face when making this journey

Learning managers, directors, and leaders.

Conrad Gottfredson

Chief Learning Strategist

APPLY Synergies

Conrad A. Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.

Bob Mosher

CEO/Chief Learning Evangelist

APPLY Synergies & Co-Founder of the 5 Moments of Need Methodology

Bob Mosher, the chief learning evangelist at APPLY Synergies, has been an active and influential leader in the learning and training industry for over 30 years, and is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Before co-founding APPLY Synergies consultancy with Conrad Gottfredson, Bob served as the chief learning evangelist for Ontuitive, director of learning strategy and evangelism for Microsoft, and executive director of education for Element K. He is an influential voice in the IT training industry, speaking at conferences and participating in industry associations. Bob was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.

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