Trish Ward is the learning technology lead at Nielsen. Trish strives to incorporate streamlined access, ease of use, and social channels to maximize engagement, interaction, and retention. She has over 20 years of training experience, ranging from conducting individual hands-on software training to leading large groups through multi-day sessions, in-person, at user conferences and online. Part of Nielsen’s learning teams since the early 2000s, she has trained clients, collaborated on multiple LMS upgrades for both internal and external user communities, and helped create and continues to manage Nielsen’s global learning ecosystem. Trisha holds a BA in communications from University of the Pacific.