Producing virtual sessions can be a technical challenge, especially when some participants are located in areas with low or sporadic Internet connections, either domestically or around the globe. Virtual learning professionals located in such environments require effective, simple, on-time support: before, during, and after training deliveries.

In this session, you will learn from the delivery of over 50 virtual sessions (primarily on Adobe Connect and WebEx) where the majority of participants were connecting in from outside North America and Western Europe. You will learn best practices in how technical producers, curriculum designers, and project managers worked together to prepare, mitigate, and resolve many issues experienced by low-bandwidth users. This session will also invite you to collaborate with your peers and brainstorm solutions to some of their most pressing technical challenges. While specifically geared to those that work with clients located in multiple countries, the best practices can also be useful to create seamless virtual experiences for any type of virtual delivery.

In this session, you will learn:

• How to identify typical technical challenges experienced by users in low-bandwidth areas
• How to prepare for and mitigate technical disruptions
• Effective questions to ask your client that can contribute to a more user-friendly design
• On-time producing tips to keep users engaged despite technical interruptions

Audience:
Novice and intermediate designers, project managers, and managers.

Technology discussed in this session:
Adobe Connect, WebEx, LMS software such as Moodle, Skype, and mobile devices.