LS401 How to Assess Interactions with Customers
4:00 PM - 5:00 PM Wednesday, March 16
Data and Measurement
Palm 5
Learning professionals all struggle to measure the transfer of skill from the classroom to the job, especially with geographically dispersed learners. Designers need advice on how to solve this measurement challenge and involve managers in the solution. How do you observe and assess your remote employees performing critical job competencies?
In this session, you will learn through a case study how a remote sales team was evaluated in presenting key information to customers, how their managers were involved and the results. You will learn ways to leverage technology to implement skill assessment and use a framework for evaluators to better know how and what to assess. You will also gain an understanding of the planning steps to support the knowledge needed by learners to be successful in the assessment.
In this session, you will learn:
- Creative ways to leverage technology in order to implement remote skill assessment
- Considerations for how to involve managers in the observation and evaluation
- A framework to give to the evaluators so they are confident with how and what to assess
- Planning steps for supporting learner success in the assessment
- How to measure success
Audience:
Intermediate designers and developers.
Technology
discussed in this session:
SurveyGizmo, video conferencing (Lync), and website resources.
Kythrie Silva
Sr. Consultant, eLearning Development
Cardinal Health
Kythrie Silva, senior consultant of instructional design and eLearning developer for Cardinal Health, has been designing, developing, and advocating for the innovative use of technology in teaching and learning for the past 15 years. Kythrie has particular expertise in all levels of training assessment and evaluation. Currently she is responsible for building training and eLearning that produces measurable business impact. Previously Kythrie worked in an academic setting at Ohio State University helping to support the mathematics and statistics faculty to research and evaluate new teaching and learning technologies and designing learning environments.
Barbara Davis
Consultant, eLearning Development
Cardinal Health
Barb, a consultant for eLearning development for Cardinal Health, was educated as a wildlife biologist but fell in love with teaching during graduate school. She now has more than 25 years’ experience leading teams and bringing projects to successful completion. She is an expert in producing training courses and learning solutions for delivery to internal and external users, and is dedicated to assisting and supporting others with their project deliverables. Barb is talented with researching, analyzing, and developing subject material using a variety of media. She is passionate about instructional design because it keeps you on track with “need to know” and identifies “nice to know.”
