Sharing What Works

March 16 – 18, 2016 Orlando, FL

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LS1009 Improving Learning in Action Through Better Performance Support Visibility

10:00 AM - 11:00 AM Friday, March 18

Performance Support


Performance support is typically designed and developed separately from other training solutions. As such, it becomes a solution that may not be used as it was intended, if at all. When part of a complete solution, performance support better serves to enhance and reinforce formal learning initiatives for a more effective solution.

In this session, you will learn the benefits of designing performance support as part of a holistic learning strategy that focuses on performance. This strategy allows you to link performance tasks to performance support resources during training, so that when learners need performance support in a real situation, they can find and apply with confidence. This session will show you how to create performance-oriented learning solutions that positively affect your organization well after training is over.

In this session, you will learn:

  • About learning in action
  • About performance support visibility
  • Design considerations for better performance support visibility
  • The effect such a design can have on learning in action

Novice to advanced designers.

Technology discussed in this session:

Jamie Liske

Lead Instructional Systems Designer

C2 Technologies

Jamie Liske, the lead instructional systems designer for C2 Technologies, is a forward-thinking designer who continually strives to find new ways of applying his knowledge and creativity to the performance-oriented training solutions he is involved with. His current focus areas include integrating the second screen into learning, addressing the need for more robust feedback in serious games, and using infographics to improve instruction. By focusing on these areas, Jamie hopes to create truly immersive performance solutions that are relevant throughout the learning lifecycle.

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