Sharing What Works

March 16 – 18, 2016 Orlando, FL

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LS1002 Implementing a Learning Program in the Face of Overwhelming Odds

10:00 AM - 11:00 AM Friday, March 18



A complete software system overhaul is a challenge for any organization. The Lawrence Berkeley National Laboratory completely re-engineered its 17-year-old system from the ground up, requiring training on the new systems and related processes for each of its employees. Creating a learning program, which includes 189 different processes for 4,300 employees across 21 role groups with a core team of two in less than eight months, makes for overwhelming odds against success.

In this session, you will learn about the process used to create training curriculum from an extensive list of business processes, how processes to roles were mapped, and how training was developed using both professional and non-professional course developers. You will also learn how online, physical classroom, and virtual classroom training was managed to reach employees throughout the organization. You will see how a small team of training professionals created a curriculum and library of 44 training courses, while achieving positive business and student feedback.

In this session, you will learn:

  • How to create role-based curricula from a list of business processes
  • Methods to blend eLearning with web conferencing recording to rapidly develop courses
  • A method to obtain additional resources to augment your development team
  • Methods to communicate
  • How to keep track of multiple course development and progress for management reporting
  • How to create partnerships with employee teams to develop training courses

Intermediate and advanced managers and directors.

Technology discussed in this session:
Articulate Storyline, ReadyTalk web conferencing, and Google apps.

Phillip Weiss

Training and Development Manager

Lawrence Berkeley National Laboratory

Phillip Weiss is the Training and Development Manager at the Lawrence Berkeley National Laboratory. Over his 25 years in the training field, he has worked in non-profit, high-tech, consulting, military, and government industries designing and implementing interpersonal and technology training programs. Phillip holds a doctorate of business administration from Walden University, where he completed research on knowledge transfer preferences of expert employees nearing retirement. He has earned the Unites States Meritorious Service Medal, the Blue Pumpkin Software President's Club Award, and the Boy Scouts of America Commissioner-Service-of-the-Year Award.

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