LS708 Delivering to the Developing World: A Producer’s Lessons Learned
2:30 PM - 3:30 PM Thursday, March 17
Producing virtual sessions can be a technical challenge, especially when some participants are located in areas with low or sporadic Internet connections, either domestically or around the globe. Virtual learning professionals located in such environments require effective, simple, on-time support: before, during, and after training deliveries.
In this session, you will learn from the delivery of over 50 virtual sessions (primarily on Adobe Connect and WebEx) where the majority of participants were connecting in from outside North America and Western Europe. You will learn best practices in how technical producers, curriculum designers, and project managers worked together to prepare, mitigate, and resolve many issues experienced by low-bandwidth users. This session will also invite you to collaborate with your peers and brainstorm solutions to some of their most pressing technical challenges. While specifically geared to those that work with clients located in multiple countries, the best practices can also be useful to create seamless virtual experiences for any type of virtual delivery.
In this session, you will learn:
- How to identify typical technical challenges experienced by users in low-bandwidth areas
- How to prepare for and mitigate technical disruptions
- Effective questions to ask your client that can contribute to a more user-friendly design
- On-time producing tips to keep users engaged despite technical interruptions
Novice and intermediate designers, project managers, and managers.
discussed in this session:
Adobe Connect, WebEx, LMS software such as Moodle, Skype, and mobile devices.
Nina Talley Everflow
Senior Program Manager
Nina Talley Everflow is a senior program manager at EnCompass, where she manages a portfolio of international projects, weaving in her expertise in designing and managing virtual spaces for collaboration and learning. Nina has a dozen years of experience in program management and coordination in the areas of international development, training, and education; she has provided multifaceted program support for United Nations and US government agencies and private universities. At EnCompass, her favorite aspect of the job is managing an international team of producers to support the company’s growing VILT deliveries across various time zones and languages.