Michelle Jackson has over 30 years' work experience in talent development, working in both higher education and corporate environments. She founded Tilak Learning Group in 2012. As an experienced instructional designer and developer, she understands the importance of identifying the expected outcomes in knowledge, behavior, and attitude that must be attained to effect change within an organization. Michelle has a master's degree in international and intercultural management with a focus on training and education; is a Certified Professional in Talent Development (CPTD); and has spoken at various regional and national conferences.