If you taught them this, why don’t they do it? Educational services at Saint Vincent Hospital got tired of hearing this question and started looking for a new learning paradigm for the institution. The solution was found in performance support. By blending learning opportunities and performance support for associates—before a class, during a class, and on-the-job—Saint Vincent is able to significantly impact job performance.

In this session, you will learn the principles of performance support, the process of gaining buy-in for performance support at Saint Vincent Hospital, and how performance support was successfully blended into a learning continuum for several projects. Details will be provided and examples will be shared. You will have the opportunity to step through the process of developing a fully integrated performance learning plan and discuss potential points of implementation for your organizations.

In this session, you will learn:

• The difference between job aids and true performance support
• The benefits of providing performance support throughout the learning ecosystem
• Steps to be taken to implement performance support throughout the ecosystem
• The potential metrics to be used to determine the success of the implementation

Audience:
Advanced developers.

Technology discussed in this session:
N/A