809 Performance Support: Enabling Productivity at Point-of-Work
4:00 PM - 5:00 PM Wednesday, March 27
Training alone cannot drive performance, only contribute to it; that’s the root of the problem. L&D already excels within long-held training paradigms to deliver effective knowledge transfer—it’s not wrong, it’s just not enough! The business needs workforce productivity, meaning consistent performance at Point-of-Work, where performance represents the productivity end of a learning-performance continuum. In the current training paradigm, Point-of-Work is out of scope. Traditional training needs assessments cannot inform “intentional design” frameworks like the Five Moments of Need or even 70:20:10, both of which enable convergence of learning with work. Point-of-Work and moments of need are also out of scope for existing LMS technology. Both the conversation and tactics must change, because stakeholders have a blind spot—they expect one thing, training, and it’s not enough.
In this session, you will learn: cross-industry tactics and methods to identify and apply; which conversations need to change, and a proven tactic to succeed; a methodology to build seamless continuity across a learning-performance continuum from Point-of-Entry to Point-of-Work; Point-of-Work assessment tactics to capture performance attributes across the learning performance ecosystem; and technology implications critical to adopting a Point-of-Work solution discipline.
In this session, you will learn:
- An effective technique to change the conversation to performance
- About core Point-of-Work performance attributes found in any ecosystem
- About the components of a Point-of-Work assessment methodology
- A strategy for integrating agile intentional design methods into frameworks like the Five Moments of Need
- About the technology implications of integrating performance support
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Human Performance Outfitters
Gary Wise, the founder and principal strategist at Human Performance Outfitters, is a workforce performance strategist and coach with performance consulting fueling his foundational discipline and perspectives. He is a 30- plus-year veteran of corporate L&D gigs and is now a Point-of-Work consultant and coach. Gary’s experience includes several performance support system integrations. He speaks at many local and national events, is a longtime blogger, and advocates for changing things mired in outdated paradigms. He recommends disruptive solutions that normally accompany shifting paradigms.