411 How Workflow Learning Increased Plant Productivity at Colgate-Palmolive

8:00 AM - 8:45 AM Thursday, November 18

When Colgate-Palmolive sought to improve support for operators on the plant floor, they turned to a workflow learning solution from Xprtise. Learn from us how we introduced the 5 Moments of Need methodology across a global plant network over four years. This session explores the positive results, from reducing operator search times from minutes to less than thirty seconds; a significant reduction in onboarding training time; and easier, more integrated IT support of workers. We’ll share our approach and best practices we’ve gleaned from this experience.

In this session, you will learn:

  • How and why to contextualize existing training resources and train only on what is truly critical
  • Techniques for promoting social discourse, collaborative learning, and real-time feedback
  • The importance of connecting learning to company's key performance indicators

Greg Groce

Managing Director USA


The managing director of Xprtise with over 20 years of learning and technology experience, Greg Groce is a recognized leader in the workflow learning industry and an early adopter of The 5 Moment of Need methodology. Greg helps organizations, business leaders, and L&D professionals implement, scale, and sustain performance support and adaptive learning solutions that allow companies to organize work for a distributed workforce resulting in measurable business results.

Dhiren Doshi

Director Global Supply Chain Learning

Colgate Palmolive

Dhiren Doshi joined Colgate in 1989 at the Malaysia manufacturing plant in Kuala Lumpur. He held several positions of increasing responsibility in industrial engineering, production supervision, human resources, and a regional support role to drive continuous improvement before relocating to the USA in 2000. Dhiren led the design of people systems for new manufacturing facilities in various geographies, and he was part of the core team that created the Factory Performance & Reliability program and supported global implementation. Since 2010, in his current role of Learning Partner E2E Global Supply Chain, Dhiren has led the development of a learning strategy, content development and curation, integration of a new learning management system, and the introduction of new performance support technologies. Dhiren holds a bachelor's degree from Leeds Metropolitan University in the UK.

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