Learning teams often receive requests for training without having the opportunity to provide consultation or gap analysis to identify whether the issue is truly a training need or if a non-training solution would be more appropriate. Post-training reports from the client may indicate minimal change in employee behaviors as a result of the training. In other words, there is a performance problem that remains unresolved, despite favorable survey and knowledge assessment results. How can we get to the root cause of the performance gap, design the most appropriate solution rather than produce more training without cause, and measure intervention effectiveness to ensure the performance gap is closed? Busy learning teams work in an endless cycle of accepting and fulfilling training requests that do not solve the client's performance problem. But these learning teams are often hidden and underutilized resources. Given the right tools and opportunities to participate in evidence-based decision making, they can be a game changer in an organization's effort of finding performance solutions. 

In this session, you will learn how to integrate a simple performance consulting framework that moves you from taking training orders to becoming a trusted partner in helping the business reach desired performance goals. This means moving from a design mindset to a performance mindset. You will explore how learning departments can not only design and develop various training solutions, but also analyze performance gaps and recommend solutions that are evidence-based and optimize processes along the way. We will look at important steps to help design and develop performance-focused solutions and measure intervention effectiveness to ensure the performance gap is closed. You will explore how the performance model relies on strong feedback loops, good use of data, and evidence-based decision making. These skills are the foundation of building and strengthening client partnerships that move you from taking training requests to being a business partner. 

In this session, you will learn  how to:

• Integrate a performance consulting framework to move from a design mindset to a performance mindset 
• Analyze performance gaps, recommend solutions that are evidence-based, and optimize processes along the way 
• Design & develop performance-focused solutions and measure intervention effectiveness to ensure the performance gap is closed 
• Build and strengthen client partnerships with strong feedback loops, good use of data, and evidence-based decision making