GS3 CLO Panel: Where Do We Go From Here?

9:00 AM - 9:45 AM Thursday, February 25

The COVID-19 pandemic has affected almost every company around the globe, requiring learning organizations to pivot in ways many of us never expected. While the distribution of vaccines has provided a much-needed view into a post-pandemic world, it brings with it entirely new challenges. What will the new normal look like, and how do we begin to prepare for it?

We have invited four senior learning executives to discuss these challenges and explore how we can proactively lead our organizations into the new normal. We will examine the critical role that learning will play in reintegrating people into post-pandemic workflows, and how to build strategies that can accommodate the unknowns of unchartered territory. Join us for an important conversation exploring the important role learning leaders will play in shaping and supporting what comes next.

Frank Nguyen

Executive Director

Genentech

Dr. Frank Nguyen is a learning executive who specializes in transforming learning organizations through strategy and technology. He has led enterprise learning for Fortune companies including AIG, Amazon, American Express, Intel, MicroAge, and Sears. Frank has published extensively on the intersection of eLearning, instructional design, and performance support. He is a recipient of the Learning Guild Master and the ISPI Distinguished Dissertation awards. His work on compliance training, learning strategy, business transformation, and technology has been recognized by Brandon Hall and Chief Learning Officer. Frank has served on a variety of learning industry committees for Adobe, ATD, BJET, Brandon Hall, eLearning Guild, and ISPI.

Karen Kocher

Global General Manager, Talent & Learning Experiences and Workforce/Workplace of the Future

Microsoft

Karen Kocher is the global general manager of talent & learning experiences for Microsoft. She was previously the chief learning officer of Cigna where she was responsible for capability development and maximization for all of CIGNA’s global employees, as well as external audiences including producers, health care professionals, customers, and clients. Karen has over 15 years’ experience managing learning and development functions within Fortune 250 companies. In addition to roles leading education organizations, Karen’s background includes technical and sales positions within the insurance and financial services industries.

Suzi Dunford

Senior Vice President Learning & Talent Development

First Citizens Bank

Suzi Dunford is senior vice president of learning & talent development at First Citizens Bank. She is responsible for strategic oversight of learning solutions delivery, financials, LMS administration, reporting, and analytics. Suzi has been in corporate learning for 20+ years, earning countless awards for best practices, original design, and learning excellence, among others. She holds a bachelor’s of science in business administration and an MBA from the University of North Carolina at Greensboro. She is a graduate of the Women Unlimited LEAD program and of the inaugural Leadership Excellence program, and has served as an advisory group member for ATD’s benchmarking forum.

Edward Brice

Director of Talent and People Analytics

Allstate

Edward Brice is the director of talent and people analytics within the data, discovery, and decision science team at Allstate Insurance Company. He is responsible for deepening the digital mindset of the organization through a hybrid learning strategy, as well as the active management of the data science talent pipeline. Prior to this role, he served as the director of education strategy and operations for the Agency Sales organization, where he was responsible for the onboarding and continuing education for all producer distribution models. Edward began his career as a high school math teacher as a part of Teach For America in Chicago. He spent some time in operations at Sears Holdings before joining the Integrated Learning team. He holds an MBA from University of Chicago-Booth School of Business, a MAT in secondary education from Dominican University and a BS from Morehouse College with a dual concentration in mathematics and economics.

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