205 Embrace Outsourcing While Enabling Your L&D Team to Thrive
12:00 PM - 12:45 PM Thursday, March 17
Many organizations struggle to produce all the learning content needed for employee or customer training. Outsourcing companies promise to reduce costs and improve efficiency. The challenge is finding the balance of retaining talented developers while meeting business demands to do more with less. Integrating outsourcing can improve efficiency, accelerate development projects, and increase the value of the existing team.
In this session, you will learn how to integrate outsourcing to better meet organizational requirements and customer demand. We will explore the pros and cons of various outsourcing models including considerations of budget, IT policies, locations, collaboration tools, and aligning processes. You’ll get real-world advice on selecting and working with outsource vendors, including tips on how to write effective project descriptions and statements of work and how to evaluate vendor proposals, RFP responses, and quotes. The session also looks at the impact on internal teams. Though course developers may view outsourcing as a threat, it can actually increase the value of internal teams and provide growth opportunities. You'll learn strategies for changing attitudes and transitioning traditional developer roles into higher-value roles. Finally, you'll see how collaboration and project management tools can help integrated teams stay connected and meet deadlines.
In this session, you will learn:
Gary Hegenbart is an e-Learning and training developer focused on creating effective learning solutions. Currently Gary develops training, e-Learning courses, and online support materials for Blue Planet customers, and he is currently working on creating an online support community. Gary previously worked with the U.S. Coast Guard, developing online training and creating online support solutions. He holds a Master’s degree in Instructional Technology from San Francisco State University.
Director of Learning
Ciena Learning Services
Anne Strzegowski is the director of learning services at Ciena. Her experience in the L&D field has ranged from learning technology architecture to managing a content development team for Ciena certifications, and includes product training and internal L&D. Over the 15 years she has worked in the L&D field, her focus has ranged from managing corporate learning management systems including Saba, Workday, and Totara, to managing a large and globally diverse team of content developers, instructional designers, and learning administrators.