Jill Wiley, an education specialist at Saint Vincent Hospital, is responsible for the identification and implementation of the most appropriate performance solutions to performance issues. She has implemented multiple performer support solutions, authored numerous eLearning programs, and consulted with executive teams both internally and nationally on solving performance issues. Jill holds a BSN degree in nursing, a master of science degree in health administration, and served as a National Malcolm Baldrige Examiner for three years.