814 How Performance Support Saved the Classroom!

4:00 PM - 5:00 PM Thursday, June 9



The performance support industry has been searching for a true “blended learning” solution for years and has fallen short because it has been about blending training only. That has limited instructors’ impact and reach beyond the classroom, leaving them to be seen as event-based only.

In this session, you will learn how to move from blended training to true blended learning. You’ll explore how performance support can be a powerful addition to the classroom experience, one that frees the instructor to do what they do best: remediate, model, and provide feedback. Learn how it also helps them extend their impact beyond the classroom in amazing ways, helping them prove true ROI related to the classroom.

In this session, you will learn:

  • How to redesign the classroom to incorporate PS
  • About an enablement model, rather than a dependent knowledge-based one
  • How to measure learning’s impact before and after class
  • To better understand the new role of the trainer in this new model

Intermediate and advanced designers, directors, and senior leaders.

Technology discussed in this session:
Ontuitive, Panviva, AskDelphi, and Ancile.

Conrad Gottfredson

Chief Learning Strategist

APPLY Synergies

Conrad A. Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.

Bob Mosher

CEO/Chief Learning Evangelist

APPLY Synergies & Co-Founder of the 5 Moments of Need Methodology

Bob Mosher, the chief learning evangelist at APPLY Synergies, has been an active and influential leader in the learning and training industry for over 30 years, and is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Before co-founding APPLY Synergies consultancy with Conrad Gottfredson, Bob served as the chief learning evangelist for Ontuitive, director of learning strategy and evangelism for Microsoft, and executive director of education for Element K. He is an influential voice in the IT training industry, speaking at conferences and participating in industry associations. Bob was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.

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