Learning and development professionals strive to meet on-the-job performance support needs in a typical work environment. Now, imagine the needs of a laboratory where employees are responsible for manufacturing radiopharmaceuticals (radioactive drugs). Cardinal Health technicians operate in a highly regulated lab environment with ever-changing operating procedures that affect a manufacturing process in which one misstep could impact a patient.

Session attendees will learn how the Cardinal Health nuclear pharmacy services team developed and implemented Albert, an HTML5 mobile app, to increase application of information and supplement existing training with on-the-job performance support. Presenters will demonstrate how Albert is currently being used on iPads at each facility to provide technicians just-in-time access to video demonstrations, job aids, training guides, and a library of current operating procedures. The session will also include a high-level overview of the technology used, lessons learned, and recommendations for others considering a similar solution.

In this session, you will learn:

• How Cardinal Health successfully implemented Albert
• What benefits were gained from using Albert
• What to consider when developing a similar app
• About different technology options available

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
Mobile performance support apps, video, HTML5, and iPad.