Chatbots are becoming more and more commonplace for consumers to help automate simple tasks and make life easier. But what about using chatbots to facilitate learning?

In this session, you will see examples of common chatbots on Facebook and Slack that are transactional and responsive in nature, and you’ll contrast them with programmatic chatbots that drive a learning experience. You will also see examples of the various channels in which you can reach learners through a chatbot, such as SMS, Facebook, or even your corporate learning mobile app. Finally, you’ll brainstorm creative ideas for how this form of artificial intelligence can transform your digital learning infrastructure!

In this session, you will learn:

• What a chatbot is
• About common uses of chatbots
• What a programmatic chatbot is
• How to use a chatbot to support corporate learning and development
• About examples of chatbots that support corporate learners
• How to develop and author a chatbot
• About ideas of where artificial intelligence is headed for the future of corporate learning

Audience:
Novice to intermediate designers, developers, project managers, and managers.

Technology discussed in this session:
Facebook and Slack’s bot framework.