The da Vinci Surgical System was an important medical innovation, but not necessarily one that was quick for hospital staff to learn to use. With such a complex product, hospital OR staff needed not only training on how to transport the system, set it up, and use it during surgery, but also follow-up support to help them master interacting with it in the hospital operating room. This support needed to be quick, so staff could quickly access the information necessary to work effectively with the system, and it needed to be available at any time and on any device. The solution was to blend video and performance support, creating a video portal staff could access at their exact time of need.

In this case study session, you’ll learn how you can shift from an online module model to a video format by taking a closer look at the launch of the da Vinci System Video Portal. You’ll discover how to rethink content for the video format, including how to repurpose existing content as well as chunk information for new videos. You’ll also explore the team’s planning for the portal itself, from the initial wireframes to the prototype to the final version they piloted with customers. This session will help you consider which situations a performance support video portal may be right for, and what you’ll need to do to make launching one a success.

In this session, you will learn:

• How to plan for a content format conversion
• How you can repurpose your existing content into video
• How to appropriately chunk content in the best way for video
• How to mock up your concepts for a wireframe video portal
• How to create a prototype video portal for testing and piloting

Audience:
Novice to intermediate designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).

Technology discussed in this session:
Adobe Premiere, Adobe After Effects, Microsoft SharePoint, Sony 4K cameras, Brightcove Video Cloud, and Brightcove Gallery.