613 Ready, Set, Go! Managing Your Performance Support Process for Success
1:00 PM - 2:00 PM Thursday, June 9
Preparing to implement a performance support process requires forethought and planning, but it doesn’t need to be daunting or overwhelming. In this session, we will explore ways you can prepare for a successful implementation and share real-world examples of how outlining the right steps beforehand will ensure the best outcome.
Professional Services Manager, North America
Sharon Smith, the professional services manager, North America, for Panviva, has over 28 years of experience in training, instructional design, documentation, and project management. Her experience includes designing and developing training curriculum for ILT and online delivery, technical documentation projects, international training and support, and managing domestic and international training and documentation departments. Sharon joined the Panviva professional services team in May 2009.