714 Succeeding with Performance Support in the Land of the Never-ending Project
2:30 PM - 3:30 PM Thursday, June 9
Management
211/212
Undefined business processes, untested and incomplete systems, continually changing requirements, and scope creep—sound familiar? One or all of these conditions can wreak havoc on a project and cause it to continue on well past its targeted end date. How do you develop content for a project that continually evolves? How do you maximize limited resources under these conditions? How do you survive the project that never seems to end?
In this session, you will learn how developing content using an agile design process and performance support can help you survive the never-ending project. You will learn how strategically positioned performance support can ease timing and maintenance concerns. You will discover strategies for being agile in your design and development process that will help you quickly mobilize resources during crunch time. These strategies will ensure you meet and exceed your customer’s expectations.
In this session, you will learn:
- How developing content using an agile design process and performance support can help you survive the never-ending project
- How strategically positioned performance support can ease timing concerns
- How discreet pieces of content reduce maintenance time and increase reuse of content
- Strategies for being agile in your design and development process that will help you quickly mobilize resources during crunch time
Audience:
Intermediate and advanced project managers and directors.
Technology
discussed in this session:
Ontuitive’s solutions.
Rory Francis
Performance Development Design Manager
Huntington National Bank
Rory Francis is the performance development design manager for Huntington National Bank. He has been involved in learning and performance development for over 15 years, including 12 years in the financial services industry. Rory is responsible for the training curriculum and performance support tools for Huntington’s Customer Relationship Management application, and leads the implementation of a common performance-support solution across the organization. He is a graduate of Ohio Northern University.
Rose Lawyer
Learning Development Manager
Huntington National Bank
Rose Lawyer is the learning development manager for Huntington National Bank. Having been in the learning world for almost 30 years, Rose currently specializes in aligning learning design with business outcomes, learning transfer, and performance support. Rose was vice president of training and organization development for Accor Hotels North America, and created their Learning Academy in the States. She is a graduate of the University of Delaware, and holds a senior professional in human resources (SPHR) certificate.
