Armando Mancera is a 16-year veteran in training and development. He has held positions in instructional design, learning content management, facilitation, and leadership. He completed his graduate studies at Arizona State University, earning a master’s of education degree with an emphasis in educational technology. His passion for working in education revolves around using technology to enhance learning strategies, and helping others gain skills and knowledge to achieve their goals. At DISH, Armando leads the teams responsible for designing training to support all of the company's customer acquisition and retention efforts.