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Sr. Manager of Learning Operations and Delivery
Wayne Zitsch, the senior manager of HR workforce planning, organizational design, and teammate capability COE for SunTrust Bank, is responsible for the regional and enterprise execution of classroom training, COE budgetary oversight (approximately 25 MM), learning vendor management (more than 100 vendors), learning technologies, and quality management for the bank’s centralized training function. Wayne holds master’s degrees in instructional technology and business administration and has worked for MCI, IBM, and Bank of America. He is the winner of SunTrust’s Platinum Performance Award in 2012 and is a recipient of multiple Training Top 125 and ASTD Best awards.