Mary Ellen Coleman is an enablement program designer and developer
at IBM, where she has worked since 1986. She earned her BS in
computer science at RIT, her MS in technical communication at RPI,
and a MicroMasters in instructional design at the University of Maryland
University College. Her work focuses on helping IBM technical support
professionals worldwide learn the skills they need to be successful. In
her spare time, she develops surveys and guides consistent and high-
quality content development.