EME104 How Visa Built an LRS-centric Ecosystem

1:15 PM - 2:00 PM Wednesday, November 16

Expo Hall—Emerging Tech Stage

To deliver personalized learning experiences for employees, Visa needed to better understand what its employees were interested in learning. However, because Visa uses various content types and providers, tracking and analyzing learner behavior was difficult. As a result, creating and delivering tailored learning approaches was also challenging.

In this session, you will learn how Visa built an xAPI-enabled ecosystem for Visa University Online that allows it to customize and track learning experiences. Explore how this program delivers value to the learners and insights to the training department through the following capabilities: curation and aggregation of content, giving learners freedom to be curious; standardized tracking of data across all delivery methods without disrupting learners; real-time dashboard reporting and analytics without manual work; and single sign-on for learners, allowing access to content from a variety of sources including LMSs, survey tools, experience learning platforms, etc.

In this session, you will learn:

  • About the fundamentals of an xAPI-centric learning ecosystem
  • How to deliver and track formal, informal, and social learning
  • How to validate the investment in social learning
  • How to bring data together from disparate sources without spreadsheets and manual work
  • How to position your organization for learning-data success

Novice, intermediate, and advanced managers, directors, and senior leaders (VP, CLO, executive, etc.).

Technology discussed in this session:
Pathgather, Watershed LRS, Plateau by SuccessFactors, SurveyMonkey, Zapier, Adobe Experience Manager, Pluralsight, getAbstract, Lynda.com, Harvard ManageMentor, and Salesforce Chatter.

Gordon Trujillo

Senior Director of Digital Learning


Gordon Trujillo is a senior director of global learning at Visa. A serial intrapreneur with strong leadership, business development, and global learning technology experience, Gordon is starting up the movement to institutionalize learning at Visa. He is responsible for setting the vision and strategy for how to position global learning as not only a digital hub for how people learn, but also a mindset shift for creating and fostering curious, independent learners.

Nicole Jamgotchian

Functional Architect


Nicole Jamgotchian is a functional architect with Visa, where she is part of an HR rotational program and has been involved in the launch of two physical corporate campuses and the platform for the digital campus. She has a strong passion for employee engagement, growth, and development, and enjoys teaming up with and collaborating across functions to get the job done. Nicole holds a degree in business administration from the University of Southern California.

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