What do you do when you are faced with a suite of support resources created ad hoc and tasked with creating a learning strategy? The context is a complex software product developed internally and rolled out for clients. A more consistent approach was definitely needed‚ ideally one grounded in how we actually think, work, and learn. If you want to be principled, how do the cognitive and learning sciences guide you to a solution?

In this session, we will discuss the context, the process followed, and the lessons learned. We'll look at how learning science was applied to review the resources and develop principles, the pivot from checklists to content templates, and how they were tested and refined. The different evaluations performed will also be unpacked. We'll review what a performance strategy means, and the benefits of a template approach. Come look at what learning science says for meeting real customer education needs in a dynamic environment.

In this session, you will learn:

• How a context suite meets performance needs
• How testing can be done in real environments
• What learning science means in practice
• What templates should contain to provide needed guidance

Technology discussed:

Games, scenarios, simulations