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508 Designing with Care: Self-led Learning Solutions

4:15 PM - 5:15 PM ET / 1:15 PM - 2:15 PM PT Thursday, October 27

Antiqua A

It isn't always up to the learning and development department to decide the start dates for training, whether it's training for onboarding, new rollouts, skills, recalibration, etc. It can be logistically challenging for leaders who need workers to start earlier or later than the scheduled dates of the set onboarding program. Additionally, live instructor-led programs are great for establishing company culture but due to complexity, they can be costly. What if you could make a learner-led training experience that still provides virtual or in-person connections with intentional cultural moments, as well as equip learners with skills beyond the tasks necessary to do their jobs?

In this session we'll explore how to engage new employees from the beginning of their onboarding experience to own their development with every training thereafter. Drawing on experience at Chick-fil-A where leadership, resilience, adaptability, communication, and teamwork are embedded in the training experience, you’ll see how learners can have the same level of ownership over their learning as they do for responsibilities in their actual jobs. You’ll recognize the importance of designing self-led learning so all audiences are involved beyond the learner audience (e.g., leaders, SMEs, coaches, mentors, etc.), and how learners need to create moments and resources with their leaders, SMEs, and coaches to be used on the job. By the end of this session, you'll feel empowered to design learner-led training solutions and create training with intentionality, thus creating a culture of learning, and make development tools work for your designs and not the other way around.

In this session, you will learn:

  • The importance of learners owning their own learning and development
  • Where to start when designing learner-led training
  • How to be intentional with every component of the learning design
  • Why incorporating all audiences involved into the design is critical
  • How to design around your learner and not just the learning tools or platforms available

Technology discussed:

Intrepid

Jonna Broscious Blount

Senior Principal, Learning Architecture

Chick‑fil-A

Jonna Broscious Blount currently serves as a senior principal in the learning architecture department at Chick-fil-A, where she casts product vision and leads development of high-level learning strategies that meet the needs of today's versatile, diverse, and remote field staff audience. Jonna also serves as an officer of development for Women in Business, focusing on helping women reach their full potential; and as an ambassador for Lifeshape, through which she leads service projects focused on teaching leadership to non-profits worldwide.

Lauren LePage

Learning Designer

Chick-fil-A

Lauren LePage has worked for Chick-fil-A in some capacity for 18 years. In 2011, she became a corporate Chick-fil-A certified trainer and graduated from NC State University in textile engineering, which equipped her with six sigma tools/processes. In 2012 she became a content developer, researching and creating video/eLearning solutions and managing the LMS. Shortly after, she became an instructional designer where she strategized, project managed, designed, and developed training. Currently, she is a learning designer and a certified learning strategist through Brandon Hall Group who helps fellow learning professionals create remarkable learning experiences for all Chick-fil-A audiences.

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