303 Mission Impossible: How to Train 13,000 Users on Three Platforms in Three Months
6:00 PM - 7:00 PM ET / 3:00 PM - 4:00 PM PT Wednesday, October 26
Antiqua B
The mission was delivered: Train 13,000 users on major changes to a new financial system; 41 unique courses and one summer to complete the training needed for our clients to maintain access to the tools they need. While the mission may seem impossible, in this session you will learn how you can realize the most unlikely of training implementation leading to project and client success.
In this session you will learn how Emory University completed its impossible mission. You'll get an in-depth view into how we identified user needs through client interviews and data analysis. You'll learn how to design an education campaign to address client needs and short runways. You'll also see how to engage stakeholders and subject matter experts to realize the most unlikely of training implementations. Finally, we will share some quick wins that you can start doing now as you start completing your own mission.
In this session, you will learn:
- What questions to ask to begin your training story
- How to identify data points to develop your training plan
- How to use engagement strategies to begin the knowledge journey
- How to continue relationships post training, leaving your clients wanting more
- How to use data to identify learner approach
- How to develop a learner support plan to help stabilize the people while your developers stabilize the systems
- How to Identify quick wins you can take now to get started on your mission
Technology discussed:
Blended learning platforms, Captivate, web conferencing platforms
Amy Jones
Training Manager
Emory University
Amy Jones is responsible for change management, training implementation, and instructional design for the finance division at Emory University. Over her 20 year career she has participated in many large scale system implementations, guiding her department and clients through successful learning adventures. While now primarily responsible for the strategic side of training, she has written countless eLearning courses, instructor-led courses, job aids, and instructor & participant handbooks. She prides herself on creating connections with clients and subject matter experts to develop a successful change strategy. She holds a bachelor's of science in psychology.
Anita Paye
AVP Finance & Initiatives, Chief of Staff
Emory University
As the AVP for Emory University's Finance Administration & Initiatives/Chief of Staff, Anita Paye is experienced in finance system training with a history of working in the higher education industry. She provides strategic thought leadership, people leadership, and effective change management leadership to the finance division to support Emory University's mission. Anita leads a team that helps to improve the University's use and understanding of all available financial tools, with a focus on user success, change management, and lowering the transaction processing effort and cost. Anita holds a master of education (MEd) focused in global training and development from Northcentral University.