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533 ON-DEMAND: Making Learning Available in the Flow of Work Using AI

3:00 PM - 4:00 PM Friday, October 23

DDX On-Demand sessions are recorded videos you can access starting at this date and time and watch at your own convenience.

In today's workplace L&D leaders are tasked with transformation from a culture of training to a culture of learning. The three key components to bring about this change transformation are giving learners control of what they learn, when they learn, and how they learn; ensuring that learning is made available in the flow of work; and making sure learners are easily able to navigate to the relevant content. Achieving this can be complex but what if we had a virtual coach or mentor powered by artificial intelligence and natural language processing to help L&D leaders bring this change transformation successfully?

In this session you'll learn how to implement AI-enabled virtual coaches or mentors for providing performance support at the point of need. You'll start from an instructional design perspective and see how to design content into bite-sized nuggets by using the framework for 5 Moments of Need. Next, you'll learn to evaluate what is the sweet spot for integrating this in your workplace and learning ecosystem so that it can make learning available in the flow of work. Then you'll look at how to select the right set of technology stack to build your chatbot and investigate how we could train chatbots and make them ready for functioning using machine learning (ML) and natural language processing (NLP) technologies. Finally, you'll explore the best practices and do's and don'ts to be considered while training chatbots.

In this session, you will learn:

  • How to make your digital content AI-ready
  • Where to implement AI-enabled learning in the modern-day workplace
  • How to select the right set of technology stack to develop a chatbot
  • How to train your chatbots using machine learning and natural language processing
  • What examples of performance support through AI can look like

Technology discussed:

Microsoft Q&A maker, Google Dialogflow, Amazon Lex, training chatbots using machine learning and natural language processing


Poonam Jaypuriya

Vice President, eLearning

Harbinger Group

Poonam Jaypuriya is a seasoned eLearning solutions and education technology expert, with over 18 years of experience in eLearning design and development, program management, and product evangelism. She started her career as a programmer and joined the products division of Harbinger Group. She worked on multiple eLearning products, from ideation to product launch. Her responsibilities included everything from product design, engineering, and management to leading product marketing. She heads Harbinger Interactive Learning and is part of the core team managing sales planning, strategy, and learning solution design.

Rahul Singh

Senior General Manager

Harbinger Interactive Learning Private Limited

Rahul Singh, senior general manager at Harbinger Interactive Learning Private Limited, is a digital learning enthusiast and is passionate about helping organizations and leaders solve business challenges through intervention of learning technologies. In his career span of over 13 years in the digital learning space, he has helped a host of global organizations cutting across industry verticals in implementing a myriad of new initiatives around their digital learning strategy. Rahul frequently blogs on a variety of topics; sharing his experiences and thoughts as a way to give back to the learning and development community.

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