507 Keeping Current: A Case Study in Managing Training Assets
1:15 PM - 2:15 PM Thursday, October 26
Management and Strategy
Keeping training assets current with a constant cycle of releases is a significant drain on resources. Release notes must be scoured for changes, and corresponding workflows identified and prioritized by customer impact, before training content can be updated. This session is a case study of the tools and procedures developed by the product education team at athenahealth to automate this process and more efficiently update assets affected by each release.
In this session, you’ll learn about the challenges of keeping training materials current and the importance of implementing an asset curation infrastructure. You’ll see how this infrastructure provides the backbone for the dashboard that surfaces the list of assets that potentially need to be updated for a certain release. You’ll learn how the athenahealth team implemented a metadata tagging strategy and SharePoint tracking system that links training materials to specific updates documented in the release notes. You’ll also hear about the team’s strategy to garner cross-department support and about lessons learned along the way.
In this session, you will learn:
- A strategy for managing training in a fast-paced release cycle
- A strategy for automating asset tracking and curation
- A strategy for metadata tagging
- What did not work the first time around
Novice to advanced designers, developers, project managers, and managers.
discussed in this session:
Head of Customer Education
Throughout his career, Ted Henning has been engaged on all sides of the learning continuum; from grad student and corporate trainee, to learning strategist, instructional designer, in-person and online trainer, and associate faculty. He has designed and implemented complex training strategies, developed a wide-range of outcome-based learning content, managed teams of IDs, developers and application admins, used data to drive design and measure outcomes, and presented at multiple conferences. His passion lies in emerging technologies and how they can transform how modern learners acquire new skills and apply them in the workplace. His current focus is on Digital Adoption Platforms (DAPs), using WhatFix, Pendo, and WalkMe to embed onboarding, support, and ongoing training into software platforms, empowering users to learn in the flow of work.
Senior Product Education Associate
Wendy Faneuff is a senior product education associate at athenahealth. Wendy earned her bachelor’s degree in electrical engineering and worked as a software engineer in a semiconductor company. Years later, her lifelong passion for learning and teaching led her to transition to work in technical training. Wendy channels her desire to teach and learn into her roles as the LCMS server administrator, the SharePoint site administrator, and a senior instructional designer on the product education team.