507 Keeping Current: A Case Study in Managing Training Assets
1:15 PM - 2:15 PM Thursday, October 26
Management and Strategy
Keeping training assets current with a constant cycle of releases is a significant drain on resources. Release notes must be scoured for changes, and corresponding workflows identified and prioritized by customer impact, before training content can be updated. This session is a case study of the tools and procedures developed by the product education team at athenahealth to automate this process and more efficiently update assets affected by each release.
In this session, you’ll learn about the challenges of keeping training materials current and the importance of implementing an asset curation infrastructure. You’ll see how this infrastructure provides the backbone for the dashboard that surfaces the list of assets that potentially need to be updated for a certain release. You’ll learn how the athenahealth team implemented a metadata tagging strategy and SharePoint tracking system that links training materials to specific updates documented in the release notes. You’ll also hear about the team’s strategy to garner cross-department support and about lessons learned along the way.
In this session, you will learn:
- A strategy for managing training in a fast-paced release cycle
- A strategy for automating asset tracking and curation
- A strategy for metadata tagging
- What did not work the first time around
Novice to advanced designers, developers, project managers, and managers.
discussed in this session:
Director of Product Education
Ted Henning is a director of product education at athenahealth. He earned his master’s degree in instructional technology while working as a video game and animation producer. Ted started the training and support department for a small professional software company, and later worked as an instructional design consultant for a variety of companies. Since landing at athenahealth, he has led the team responsible for creating all of the asynchronous client training materials as well as administering the LMS, LCMS, and other training applications. Last year, clients completed over 1.1 million of their courses.
Senior Product Education Associate
Wendy Faneuff is a senior product education associate at athenahealth. Wendy earned her bachelor’s degree in electrical engineering and worked as a software engineer in a semiconductor company. Years later, her lifelong passion for learning and teaching led her to transition to work in technical training. Wendy channels her desire to teach and learn into her roles as the LCMS server administrator, the SharePoint site administrator, and a senior instructional designer on the product education team.