212 SMEs: Can We Talk?

1:15 PM - 2:15 PM Wednesday, November 16

Management and Strategy


Do you have a subject matter expert (SME) who makes everything more difficult than it needs to be? How about the SME who just doesn’t seem to grasp the work you’re doing together? Or the SME whose idea of dates and deadlines is not at all aligned with the project needs? It isn’t their fault. SMEs are a vital part of the process, and of whether or not the project is a success. However, they don’t always understand that fact because, of course, they already have a “day job.” It is your job to build the plan, communicate it well, and stay on top of the details so they don’t have to.

This session will cover communication, strategies for effectively meeting with SMEs and stakeholders, and how to map the process(es) from start to finish. You will learn tips for leading an effective project kickoff event and how to deal with feedback, scope creep, and fallout. Finally, you will learn some of the best practices for wrapping up a project with your SME.

In this session, you will learn:

  • How to hold an effective SME and project kickoff event
  • Methods for wrapping up the project with the SME
  • How to cover lessons learned, evaluation, and handling feedback
  • How to map the process and use it for effectively communicating with SMEs

Novice to advanced designers, developers, project managers, managers, and directors.

Dawn Mahoney


Learning in the White Space LLC

Dawn J. Mahoney is the owner of Learning in The White Space. Training and development isn't just what she does; it's who she is. Dawn is passionate about her work, and she believes in developing people through better training, better instructional design, and better conversation. Activities and provocative questions keep things interactive, engaging, and informative. Dawn does this work because she loves to see the exact moment when learning "dawns" on people.

Andrea May

VP Instructional Design Services

Dashe & Thomson

Andrea May is the vice president of instructional design services for Dashe & Thomson. Andrea has 18 years of experience consulting, designing, developing, and delivering customized training programs for large organizations. Her early career was spent leading documentation and training efforts for organizations such as General Mills, Thomson Reuters, and Saudi Aramco as they implemented SAP at US locations and abroad. Since 2009, Andrea has designed and managed the development of national certified employee training programs for the propane industry. She also holds a master of fine arts degree in directing from the University of California, Irvine.

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