MXC104 How Does Your Onboarding Stack Up?
1:15 PM - 2:00 PM Wednesday, November 16
Expo Hall—Management Exchange Stage
Have you ever been asked, “How do you know they’re learning?” It’s always unnerving when the higher-ups start questioning the validity of a training program that you built. How would you like to be armed with solid hard and soft data metrics that prove the effectiveness of learning and performance beyond the shadow of a doubt? Deeper learning analytics like this have always been a challenge—until now.
In this session, you will learn how Autotrader discovered new ways to guide and measure performance when the company completely reimagined its onboarding program for new sales employees. From surveying past participants and managers to updating all its learning objectives, Autotrader identified the key performance indicators that addressed the most important knowledge and skills all new hires needed to possess. By learning from this case study, discovering how to ask the right questions of your senior leadership team to uncover what they want out of an onboarding program, and then tracking and analyzing metrics that align to those goals, you’ll create training that you can clearly show the results of.
In this session, you will learn:
- How to examine key hard and soft performance indicators
- About the right questions to ask to uncover expectations
- How you can analyze learning performance quickly
- What solid learning metrics and analysis you can use to evaluate onboarding success
Novice designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
discussed in this session:
Microsoft Excel, survey tools, and LMS platforms.
Senior Manager, Training Initiatives & Curriculum Design
Cox Automotive Media Sales Organization
Michael Whatley is the senior manager of training initiatives and curriculum design for Cox Automotive Media Sales Organization. Michael's award-winning learning experiences have helped transform the way Cox Automotive looks at learning. Since graduating from the University of Georgia with a BSEd in workforce education in 2009, Michael has worked in sales and service education for the healthcare, logistics, and digital media industries, in areas ranging from mobile and social learning to microlearning and interval reinforcement.