308 Mobile App Facilitator Guide: A Case Study

3:00 PM - 4:00 PM Wednesday, November 16



Many companies have legacy content that is text-heavy, hard to navigate, impossible to control once out “in the wild,” and ultimately not very effective. Connecting those static documents within a larger training pathway, and keeping that content up to date, can be very difficult. Additionally, getting information about who might be using that content, or how it is being used, is pretty much impossible. Sound familiar?

In this case-study session, you’ll learn how Intuitive Surgical recently overcame these challenges while providing a better learning and trainer-support experience. You’ll gain insights into how a small team created a useful mobile training app, with minimal vendor assistance or internal IT resources. The session will explore the steps in this project, the challenges and successes along the way, and what you might do differently. You’ll leave with a framework and guidance for implementing a similar solution on your own.

In this session, you will learn:

  • A framework for moving away from static documents and into mobile apps
  • About solution options for delivering content to mobile devices with offline access
  • How to prepare for the challenges of selecting and pitching new technology to decision-makers in your organization
  • About the pitfalls and triumphs of a real-world implementation

Intermediate and advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Custom mobile app development, Adobe Experience Manager Mobile (formerly Digital Publishing Suite), Adobe Mobile Analytics, Inkling, Mag+ Designd, Localytics, Adobe InDesign, HTML5, and PDF.

Meg Bertapelle

Principal Instructional Designer


Meg Bertapelle is a principal instructional designer in the global customer learning & development department at Intuitive, with over 15 years of experience designing and developing learning solutions. She works continuously to improve internal and external customers' learning experiences involving Intuitive's products, emphasizing activity and practice as often as possible. Meg holds an MA in instructional technology from San Jose State University. She received the "Education Professional of the Year" award from her organization in 2016, placed second in the DevLearn Hyperdrive competition in 2017, and has been pleased to speak at DevLearn the last few years.

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