The 70:20:10 model makes sense to most training and learning professionals. But the way to endorse informal learning is somewhat vague. Training professionals seek to apply business-driven solutions and evaluate their impact, thus meeting the main goals of their organizations. So how can they recognize and apply informal learning and stay in control all at the same time? Learn methods for applying formal and informal knowledge as a performance support solution. Learn the process of combining formal and informal knowledge in a performance support solution that enables real-time learning and instant competency.