610 Flipping the Classroom: An Alaska Airlines Case Study

3:00 PM - 4:00 PM Thursday, October 1



The traditional lecture-based classroom format of corporate training can be time consuming, inefficient, and costly. A number of companies have switched to an eLearning model, which is much more cost effective but can be a difficult platform to teach concepts that require the higher forms of cognitive learning.

In this session you will see how Alaska Airlines successfully leveraged the flipped classroom model to reduce class time and increase employee engagement. You will learn how this dynamic flipped classroom model incorporates eLearning, videos, and classroom activities devoted to teaching government regulations and customer service. You will leave with tools, tips, and ideas for implementing the flipped classroom model into your own organizations.

In this session, you will learn:

  • The benefits of flipping the classroom
  • When it is appropriate to flip the classroom
  • Change management tips for deploying a successful flipped classroom course
  • Lessons learned from Alaska Airlines regarding the flipped classroom
  • Tools for flipping the classroom (suggested authoring and multimedia tools)

Novice to advanced designers, developers, project managers, and managers.

Technology discussed in this session:
Articulate Storyline 2, GreenLight LMS.

Leigh Shocki

Training Compliance Manager

Alaska Airlines

Leigh Shocki is a manager of compliance training programs for Alaska Airlines. She has spent her career designing, developing, and now managing training for airline employees in many areas of the operation such as airports, cargo, inflight, call centers, and management. An experienced Articulate Storyline developer and LMS administrator, Leigh designs and deploys eLearning, mobile learning, classroom, and blended learning courses to address the training needs of a diverse, international workforce.

Jake Fordham

Training Content Developer

Alaska Airlines

Jake Fordham is the training content developer for Alaska Airlines. He has spent the last two years at Alaska Airlines as a classroom facilitator, training content developer, and LMS administrator. Jake holds certificates in eLearning instructional design. As an experienced Articulate Storyline user, Jake focuses on building engaging eLearning, classroom, and blended learning courses to address the diverse training needs of over 10,000 employees in the United States, Canada, and Mexico. Jake has applied his experience designing and developing training to many areas of the operation, such as ticket counter, ramp, cargo, call centers, and station leadership.

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