206 How Performance Support Changes eLearning Development

1:15 PM - 2:15 PM Wednesday, September 30

Performance Support


Adding performance support to the learning ecosystem of an organization provides the opportunity to enhance the performance of workers in a powerful way. To take the best advantage of this new paradigm, the instructional design process and the content of online learning need to change.

In this session, you will learn about the advantages and challenges of implementing a new learning paradigm that includes performance support. You will learn what performance support is, a step-by-step plan for integrating performance support and learning with a focus on eLearning, and see how St. Vincent Hospital has implemented this. You will leave with both an understanding of how this planning process has worked and templates that will enable you to re-create this process in your organization.

In this session, you will learn:

  • How performance support can enhance the outcome in an organization
  • The essential components of a performance learning plan
  • A new approach to developing eLearning as part of a performance learning plan
  • How authoring tools have been used to build performance support tools

Intermediate and advanced designers, developers, project managers, and managers.

Technology discussed in this session:
Ontuitive Learning Guide Manager, Articulate Storyline, Adobe Flash, and Microsoft Office.

Molly Petroff

Education Specialist

Saint Vincent Hospital

Molly Petroff, an education specialist at Saint Vincent Hospital, is the architect of performance support (PS) at the hospital and has implemented several PS solutions focusing on the moment of apply for health system associates. She has worked in staff development for over 25 years, focusing the last 15 years on online learning technologies and the last five years primarily on PS design and development. She has authored numerous eLearning programs and PS solutions for in-house delivery and for other institutions. Molly, an RN, holds a BSN in nursing, an MEd in adult education, and certificates in eLearning instructional design and 5MoN design.

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