The main driver of learning and development today is to deliver and track sufficient training to minimize company risk and ensure employees understand basic processes and procedures. It is a broken, antiquated way of thinking suited for delivery by dated legacy technology and results in minimally effective programs. In this session you will learn why emotional connections are valuable and how they are created. You will explore the parallel between how exceptional retail and hospitality companies grow by staging experiences to create emotional connections with customers, and how the same thinking, tactics, and tools can apply to learning and development.