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412 Adding Support to an Employee Performance Ecosystem

10:30 AM - 11:30 AM Thursday, October 30

Performance Support

Tower 2

Chances are that your organization already has one or more learning management system in place. Chances are that you also have a learning content management system, enterprise resource planning, a human resource management system, knowledge management, and/or customer relationship management systems in place. Now you are looking at adding performance support to the mix. Technology can be an enabler and driver of efficiency, but it can also be complex, cumbersome, and confusing. But all systems have one primary intent: To increase the performance of employees.

In this session, participants will take a closer look at the relationship between learning management, learning content management, knowledge management, and performance support systems. You will develop an approach to integrate these systems cohesively to eliminate content creation and maintenance redundancies. And you will examine how performance support can be the broker of information from the learning ecosystem to systems that live in the workplace ecosystem.

In this session, you will learn:

  • Where performance support fits into the existing learning and performance ecosystem
  • How different learning systems relate to one another
  • How to integrate multiple systems
  • How to eliminate content creation and maintenance redundancies

Intermediate and advanced designers, developers, managers, and directors.

Technology discussed in this session:
LMS, LCMS, ERP, HRMS, knowledge management systems, CRM.

Gary Wise

Founder/Principal Strategist

Human Performance Outfitters

Gary Wise, the founder and principal strategist at Human Performance Outfitters, is a workforce performance strategist and coach with performance consulting fueling his foundational discipline and perspectives. He is a 30- plus-year veteran of corporate L&D gigs and is now a Point-of-Work consultant and coach. Gary’s experience includes several performance support system integrations. He speaks at many local and national events, is a longtime blogger, and advocates for changing things mired in outdated paradigms. He recommends disruptive solutions that normally accompany shifting paradigms.

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