Training demands are greater that any one central training department can meet. Departments are always making their own training despite lacking the skills or tools to make it truly effective. Even if subject-matter experts want to partner with a full instructional-design project team, they rarely have the time to do so. And yet despite these challenges, end users still require and deserve a high level of quality in their training programs.

In this case-study session you will learn how Pacific Gas and Electric’s (PG&E) Academy created a number of self-support tools, “brown bags,” communities of practice, and guidelines that enable any business unit to build their own instructor-led training, web-based training, or virtual learning. You will discover how these tools enabled the organization to build more training with fewer resources in a shorter amount of time. You will leave this session with a number of tools, templates, and guidelines that you can take back and adapt for your own organization.

In this session, you will learn:

• What tools, templates, and guidelines are needed to make a self-support model work for all business units
• What evaluation measures, checklists, and coaching need to be in place to ensure quality
• What the business impact is when other groups share in the course-development process
• How you can adapt and leverage internal training-department standards across the business
• How you can leverage similar tools, templates, guidelines, and support methods in your organization

Audience:
Novice project managers and managers with a basic understanding of the course development process.

Technology discussed in this session:
Instructor led training, PowerPoint, Microsoft Word, Adobe Connect, Articulate Studio ’13, SharePoint, Yammer, iMovie/iPhone, and Show and Share video portal.