Bluewater has helped over 1,000 clients including ADP, United Airlines, and Frito Lays maximize their investments in HCM’s and LMS’s. As experts in the learning and training industry, their team has experimented with just about every digital training solution on the market. Yet, when they were looking for help keeping up with their own internal applications training on tools and processes, most fell short. Digital walkthrough solutions were bulky, labor intensive, and difficult to manage. LMS tools were great for storing tons of content, but terrible at surfacing that content at the point of engagement, within a user’s workflow.

With systems and processes changing on a daily basis, they needed something dynamic and flexible. They needed a way to surface answers instantly, directly within a users’ workflow, across applications. They needed just-in-time learning.

In this session, you will learn:

• What is just-in-time learning
• What separates just-in-time learning platforms from other solutions
• About the evolution of learning and enablement in the workplace, and the different ways Bryan and the Bluewater team tried to address the enablement challenge of frequently updating software and changing processes
• The benefits of just-in-time learning for applications training
• How to use microlearning to address frequent changes in technology and process, and to crowdsource knowledge
• How Bryan’s team implemented microlearning to deliver contextual knowledge at the point of engagement
• How any company can easily incorporate just-in-time learning into their existing training methodologies

Technologies discussed:

Salesforce and Spekit

Target audience:

Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)