SELR101 Increase Course Usage Through Communities of Practice
10:00 AM - 10:45 AM Wednesday, October 23
Expo Hall: eLearning Rockstars Stage
You’ve invested a lot of time and resources into your library of eLearning courses. They are good courses with sound instructional design, and yet usage is low. You’ve tried sending emails and posting notifications to the internal social media channels, but that only helped boost usage a little. You know more employees, partners, and customers could use the knowledge and skills held within these courses. So what do you try next?
In this session, we will explore the value of structured and unstructured communities of practice and how they can increase digital content usage and support learning as a long-term process.
We know that training doesn’t always result in learning. And training doesn’t guarantee improved performance on the job. But we also know that learning is a social and long-term process involving communities of all kinds. By connecting with communities of practice within your organization, you are exposed to the real world of learning. And more importantly, by engaging within those communities you gain valuable insights about the work being done. This in turn affords you the opportunity to promote just the right training content at just the right moments of need.
By putting some of your resources and attention towards communities you will naturally begin to understand your usage data. If certain courses have low usage, you may discover hidden reasons why those courses are no longer needed. Other courses may be low simply due to lack of awareness. Engaging with your users via communities not only promotes course usage but allows training departments to add value in new ways.
In this session, you will learn:
- How to define a community
- How to find your internal communities
- Community engagement techniques and strategies
- Why not all communities have a digital presence
- When it’s appropriate to create & manage training course communities
Brent Schlenker is community director of dominKnow Inc. Previously, he was the chief learning strategist for Litmos by CallidusCloud. Throughout the last decade he has established himself as an eLearning industry leader blogging and speaking at industry events as an early adopter of new technologies. He has experimented with their viability as learning tools in small, medium, and large enterprises while (re)building training departments and learning the practical business impacts of the training function. From 2007 to 2012 Brent was program director for The eLearning Guild’s DevLearn conference. He holds a bachelor’s degree in media arts and a master’s degree in educational media and computers.