Sundae Delgado is currently a training leader, ITS, instructional designer & accessibility advocate for the state of Washington. She develops training for contract training for Washington state employees. She is the co-founder of the Washington state eLearning Community of Practice. She has worked for the Dept. of Labor & Industries as an instructional designer. While at L&I, she implemented the Customer Service University, a blended learning approach to improving customer service statewide through effective online (eLearning) and in-person training.