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Marci Paino

Lead Business Architect, Learning Transformation, American Express

Marci Paino is a lead business architect, learning transformation at American Express, where she partners with stakeholders in HR and across the enterprise to drive change through process reengineering, change management, organizational transformation, and provision of technology solutions. Previously, Marci was an instructional designer and performance consultant for a broad range of companies. Marci holds a bachelor’s degree in organizational communication, learning, and design from Ithaca College, a master’s degree in educational technology from San Diego State University, and a certified performance technologist designation from the ISPI. She has authored many articles for ISPI and Chief Learning Officer magazine and presented sessions at ISPI’s international conference and CLO’s Symposium.

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