Mark Wiklund has 30 years’ experience creating and delivering training that supports the implementation and ongoing use of enterprise-wide business processes and systems in corporate, retail, and academic settings. He has also managed teams responsible for technical documentation, software quality assurance, and life-cycle process compliance. As IS&T training manager at MIT, his current challenge is growing the training team's eLearning design and development skills, transforming a traditional classroom-based curriculum into engaging online learning, and establishing an eLearning development service. Mark holds a B.A. in English from Brandeis University.